Screenshots of the issue you are experiencing can be very helpful.

It can help us notice things that you might not have otherwise reported because you didn't notice or didn't realise it was important. It also helps give an exact picture of a problem that words can sometimes fail to convey.

The most helpful screenshot is one of the entire screen - not just the problem part - and are of high enough quality that important little details can be seen.

Your organisation mail server might not let you send images via email. In which case logging into Zendesk to submit or update a ticket can be the best approach. If you have to package that image inside a Word document, then please make sure that the saved document keeps the image at a high quality.

How to take a screenshot

Take a screenshot from a Windows OS:

  1. Press the Print Screen (PrtScn/PrtSc) key on your keyboard.
  2. Open a new project in Microsoft Paint
  3. Hold the Ctrl key and press V on your keyboard. The image is pasted into the program.
  4. Hold the Ctrl key and press S. The Save As pop-up displays.
  5. Name the file, select a file type (jpg preferably), choose a location you will remember and hit Save. 


Take a screenshot on a Mac:

  1. Hold down the APPLE [Command] and SHIFT keys.
  2. Press 3 for a screen shot of the entire screen.
  3. The resulting file is placed on your desktop, and named Picture X.pdf for versions of Mac OS 10.3 or earlier and Picture X.png or Picture X.jpg for Mac OS 10.4 and later.

Important! Make sure the screenshots shows your entire browser window and exactly what you are seeing. Include the location bar at the top and the status/footer bar at the bottom. These show the URL you accessed and the list of any active browser plugins or apps.


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