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Tracking your support requests

To track your support requests

  1. Click your profile icon on the upper-right side of any page, and then click My activities.

    By default, the page displays all requests that are open or are awaiting your reply. In Zendesk, an open request is a ticket that's been assigned to an agent who is working to resolve it. A request awaiting your reply is a ticket that's been assigned to an agent, but the agent is waiting for more information before resolving the ticket.

  2. To see details about a request, click the request title.
  3. To see a filtered view of all your requests, enter a search term in the Filter Requests box or select a request status from the Status menu.
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